Industry Programs & Operations Specialist

Acrisure • Grand Rapids, MI

19d • Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary: The Industry Programs & Operations Specialist will support the Industry Specialist Teams within the organization, assisting with their needs and advancing the goals of the ISTs and Acrisure. High-level responsibilities involve assisting with processes and procedures associated with managing IST operational activities, Division Industry Leadership and Advisory Council orientation, IST membership facilitation, aligning and promoting industry trade sponsorships and events, and driving other industry-specific solutions. This role serves as a strategic and operational anchor for the Industry Specialty Teams (ISTs), ensuring they are equipped, aligned, and empowered to advance organizational goals. Acting as a central connector across leaders, members, and external partners, this position drives the processes, communications, and initiatives that keep each IST running smoothly and effectively. From managing membership activities, guiding advisory councils to coordinating national industry events, facilitating meetings, and supporting sales and marketing efforts, this role blends operational excellence with relationship stewardship. It requires a proactive, detail-driven professional who can balance strategic insight with hands-on execution, champion industry needs across the enterprise, and elevate the visibility and impact of the ISTs through thoughtful coordination, communication, and collaboration.

Requirements

• Self-motivated, driven, possessing a keen ability to interact with leaders effectively across the organization.
• Demonstrated administrative computing skills, including Microsoft Office (MS Project, Visio, Word, Excel, and Power Point).
• Strong organizational skills, attention to detail, and willingness to serve as team facilitator.
• Excellent written and verbal communication skills, fostering a cohesive working environment.
• Ability to work independently, take initiative to lead projects and collaborate effectively within a team.
• Ability to manage multiple priorities effectively, using Acrisure technology to drive efficiencies.
• Ensure the methodical execution of the quality of IST activities.
• Strong analytical skills.
• Ability to travel to all offices, client offices and events as needed.
• Bachelor's degree in a relevant field or equivalent work experience.
• 3+ years of professional or administrative experience.
• Proven experience in planning, client relationship management, and process improvement.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Knowledge of risk management or insurance industry is preferred
• Proficiency in web content management systems and video editing software preferred.
• Applied EPIC or similar agency management software experience preferred.

Responsibilities

• Help advocate for industry experts to ensure their needs are represented in enterprise initiatives.
• Assist with market analysis.
• Help develop and maintain key performance indicators and associated scorecards for the industry.
• Assist with preparation of IST reports and executive summaries.
• Develop orientation processes and documentation for new Division Industry Leaders, National Industry Leaders, and Advisory Council members.
• Manage IST member applications, logistics, and subsequent new member checklists.
• Manage Auris IST user groups to maintain membership integrity.
• Update and maintain the membership directory, communications lists, and Advisory Committee roster for each IST, ensuring it reflects new members accurately.
• Maintain and moderate IST Teams Chats to ensure the conversation is productive and focused on collaboration.
• Coordinate national industry trade association and conference sponsorships, strategy, and follow-up, ensuring compliance with contractual terms.
• Manage national industry IST invoice coordination.
• Assist with internal communications and external sales engagement campaigns and activities.
• Serve as the secondary contact for key strategic external stakeholder relationships.
• Co-manage IST planning boards.
• Develop and maintain standardized IST membership and advisory council agendas.
• Send appropriate meeting invites and manage distribution of handouts, minutes, and other applicable meeting materials, driving a proactive approach to meeting planning.
• Coordinate with the IST leads and other accountable parties to track and follow-up on meeting action items.
• Assist with ad hoc industry event and education planning.
• Serve as the liaison to Marketing for social media, client newsletter, and client advisor communications.
• Be a collective voice and liaison to Marketing for new and revised sales collateral and marketing merchandise.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees