Industrial Water Treatment Service Manager

Total Water Treatment Systems Inc.•Bolingbrook, IL

3d•Onsite

About The Position

Total Water Treatment Systems Inc. is looking for an Industrial Water Treatment Service Manager to oversee the industrial water treatment operations for Bolingbrook, IL. This position is based out of Bolingbrook, IL. Total Water is an Employee Owned business providing excellent benefits including: Employee Stock Ownership Plan 401k Health and dental insurance Short and long term disability insurance Life insurance Paid holidays Paid time off

Requirements

Complete understanding of all purified water systems components. 5-10 years industrial water system installation experience (including water softeners, reverse osmosis systems, de-ionization, resin, filters, softeners).
Experience and working knowledge of all plumbing materials, copper and related products (PVC, CPVC, Poly and PVDF).
Experience managing a small technical team.
5 - 10 years' experience working with large commercial water treatment equipment, installation and service, including Lab polishing equipment, Thornton Meters and Millipore equipment with ability to troubleshoot and repair.
The ability to troubleshoot electrical issues.
Presentation and facilitation skills with in the classroom training experience.
Excellent customer service skills, problem solving, oral and written communication and organizational skills required.
Mechanical Aptitude.
Must have an understanding of Water Chemistry and basic knowledge of electricity and control wiring. High School Diploma or GED required.
Valid driver's license and good driving record.
Computer skills, with demonstrated experience with Excel, Word and PowerPoint.
Ability to drive a service truck.
Ability to drive a fork truck
Ability to sit for periods up to two hours or more.
Ability to walk, stand, reach, and bend for up to 8 hours. Use of stairs and ladder.
Ability to push, pull or otherwise move objects.
Ability to finger, grasp, and use a keyboard, mouse and other computer equipment.
Ability to crawl and kneel.
Ability to speak, hear, read, and write the English language.
Close visual acuity is required.
Physical ability for this position is considered heavy exerting up to 80 pounds of force occasionally. Over 80 pounds assisted. Ability to move 250 pounds assisted.
Must be able to pass the Ishihara's Color Blindness test.
Stretching is important at the start of each work day and periodically for alertness. It is beneficial for work safety and personal health
Travel within Midwest for service.

Nice To Haves

WQA certification and Culligan School courses recommended.

Responsibilities

Responsible for pre-job and on the job support during large Industrial Installations. This involves improving work place efficiencies safety, product/equipment management and vendor coordination.
Coordinates with Sales, Engineering and Purchasing on equipment and staffing needs for new installs and large service work.
Work with Engineering on design when needed.
Oversee Industrial Service Operations operating out of Burnsville MN.
Provides supervision to MN Technicians.
Provide leadership to accomplish the company goals and objectives.
Maintain QSR procedures, including coordinating training and annual system auditing.
Developing and monitoring budget for departmental responsibilities.
Work with company safety committee. Train and coordinate safety training for Industrial service department.
Supervision includes completion of quarter Core Performance System goals for team members, Hiring and Firing, Pay Recommendations, Training and Performance management including day to day management of activities.
Control and minimize labor, delivery, administrative supplies and repair expenses.
Oversees workload including timekeeping and time off schedule.
Coordinates administrative paperwork with customer service team, accounting and human resources.
Supports training needs of the Lead Service Technician.
Manages inventory levels and coordinates needs with Purchasing.
Schedules and/or conducts training as needed for service technicians.
Conducts quarterly Core Performance System, goal setting process, with area Service Technicians.
Responsible for providing quality customer service in the geographic area.
Provides advanced support, and oversight of installation, start-up, service maintenance, modification and repair of commercial and industrial water purification equipment and systems.
Works with customers to schedules installation and service.
Manages work schedule, performance and training of service technicians in area office.
Supervises deliver and installation of DI tanks for area customers.
Works with pumps, motors, piping and other mechanical systems.
Builds electrical control panels.
Exchange DI tanks and other portable exchange equipment, including troubleshooting and corrective action during the exchange.
Communicate with the customer verbally or in writing, service related issues, including troubleshooting and diagnosis problems, and recommend the best course of action.
Stay current on QSR procedures and follow those procedures.
Prepare daily logs and administrative paperwork regarding daily work.
Identify sales opportunities and report to Industrial Sales team.
Keep service vehicle clean, stocked and well organized.
Drive a fork truck. May load and unload product.
On-call/after hours resource for industrial service needs.