Industrial Meter Repair Technician

City of Charlotte • Charlotte, NC

24d • $24 - $26 • Onsite

About The Position

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

The Industrial Meter Repair Technician (Lead Technician), under the general supervision of the Industrial Meter Repair Crew Chief, is responsible for overseeing a meter service truck, assisting team members, and carrying out assigned field work. This hands-on role involves a variety of skilled mechanical and field service tasks such as testing, repairing, rebuilding, installing, and changing out water meters ranging from 1½” to 12” in size. The Lead Technician locates and repairs leaks, services fire lines, valves, registers, endpoints, and other related components, frequently working in confined spaces and inside meter vaults up to 15 feet deep. The work often requires the use of specialized tools, power equipment, and manual labor in outdoor environments and challenging conditions. In addition to fieldwork, the technician responds to customer service requests, investigates service-related issues, and thoroughly documents all work performed. This is a physically demanding role that requires stamina, precision, technical skill, and sound decision-making along with a strong commitment to safety, teamwork, and excellent customer service, particularly in high pressure or emergency situations.

Requirements

• High School diploma or GED from an accredited institution.
• Two (2) years of related work experience, preferably in customer service and water utility operations.
• Requires a valid NC or SC Driver’s License.
• Must obtain and maintain a City Driver’s Permit.
• Proficiency with hand and power tools (e.g., cut-off saws, grinders, torches, jackhammers, chainsaws).
• Physical ability to work in confined spaces and extreme outdoor conditions.
• Willingness to perform heavy manual labor.
• Ability to follow directives and instructions.
• Knowledge of service order management systems, as well as the operations, services, and activities of a water distribution system
• Ability to assess hazards and implement traffic control.
• Ability to stay calm and effective under pressure or in emergencies.
• Knowledge of meter operations, maintenance, and troubleshooting.
• Familiarity with utility field customer service operations and meter billing processes.
• Proficiency in using business computing software (e.g., MS Office Suite).
• Ability to read and interpret AWWA industry standards.
• Strong interpersonal, leadership, and team-building skills.
• Ability to work independently as well as with others.
• Strong time management, organizational, and problem-solving abilities.
• Strong analytical skills.
• Ability to apply quality best practices.

Nice To Haves

• Three (3) years of related work experience, preferably in customer service and water utility operations.
• Experience in plumbing, water meter installation, or water system maintenance.
• Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.

Responsibilities

• Leads a two to three person work crew, including responsibility for the assigned vehicle and tools, while completing daily assignments.
• Receives, reviews and performs work while serving as a competent person on the job site.
• Disassembles, repairs, reassembles, tests, installs, and changes out multi-family, commercial, and industrial water meters in accordance with AWWA and City Utility Department standards.
• Performs physically demanding tasks using machines or tools to cut pipes or other materials inside meter vaults.
• Works in confined spaces, often under high water pressure conditions.
• Inspects water meter connections for leaks; replaces pipes and other materials as needed.
• Assists with correcting meter vault deficiencies and repairing service lines.
• Reports on fire hydrant leaks, water main leaks and other distribution issues in a timely manner.
• Interrogates endpoints/transmitters to ensure readings match the register; follows SOPs for quality assurance.
• Maintains accurate records of all work performed, including findings, actions taken, and customer interactions.
• Conducts field inspections of metering equipment for maintenance or replacement needs.
• Investigates customer complaints related to meter readings, pressure, noise, water quality, or leaks.
• Evaluates billing history and educates customers on meter operation, usage, and transmitter functions.
• Escalates complex issues as needed.
• Assists the Crew Chief in ensuring proper maintenance of vehicles and equipment.
• Educates customers on Charlotte Water’s meter reading and billing processes, service responsibilities, and repair limitations on private property.
• Sets up and removes warning signs and traffic control devices as needed.
• Performs preventative maintenance and daily inspections of vehicles and equipment, reporting any deficiencies.
• Performs other related duties as assigned.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED