Industrial Maintenance Supervisor

Honeywell•Lebanon, OH

1d•Onsite

About The Position

As an Industrial Maintenance Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of Industrial Maintenance Technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities, as well as working along with the technicians when needed. You will report directly to the Regional Maintenance Manager, and you will work onsite full time at the Monroe Ohio customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

Responsibilities

Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
Assists team of Technicians in the repair and maintenance of equipment
Completes work orders, records, logs and other written or computer-based documents according to established procedures
Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
Maintains inventory of company supplied tools and parts whether customer or company owned