Industrial Machine/Parts Tech Support

Laguna Tools • Grand Prairie, TX

391d • $62,400 - $62,400

About The Position

The Industrial Machine/Parts Tech Support role at Laguna Tools is focused on delivering exceptional customer service to both internal and external clients. The position requires a strong understanding of the company's products and services, as well as effective communication skills to assist customers with technical inquiries related to machinery. The role involves troubleshooting and providing technical support primarily through phone and email interactions.

Requirements

• Woodworking machinery experience is required
• High school diploma or equivalent
• Associate's degree or certification in an electrical mechanical field
• Prior industrial machine experience preferred (wide belt sanders, dual head drum sanders and brushes, edge banders)
• Minimum of two years troubleshooting experience in a customer service or production environment
• Electrical and mechanical background required
• Ability to troubleshoot industrial machines using electrical schematics
• Experience using volt-ohm meter and electrical-mechanical hand tools
• Understanding of basic electrical components (switches, relays, fuses, power supplies, sensors, motors)
• Understanding of basic mechanical components (gears, bearings)
• Strong phone customer service skills
• Strong verbal and written communication skills
• Good experience in reading manuals and blueprints required
• Analytical, problem-solving, and interpersonal skills
• Ability to deal with customers in a positive, calm manner
• Must be able to speak and read English
• Detail oriented and organized
• Ability to prioritize tasks and 100% follow through
• Personable, great attitude and 100% accountable
• Ability to thrive in an environment that is less structured than larger companies
• Ability to work in a fast-paced environment
• Teamwork oriented

Nice To Haves

• Detail-oriented and the ability to multi-task
• Efficient and productive in a fast-paced environment
• Enthusiastic and possesses excellent customer service skills
• Ability to calculate basic math
• Enjoy working with people and possesses a friendly and outgoing personality
• Excellent oral and written communication skills
• Ability to problem solve patiently
• Team player
• Excellent planning and organizational skills
• Displays strong moral values and work ethics
• Personal accountability

Responsibilities

• Provide professional support via phone and email to customers
• Provide technical support to customers
• Deliver timely and accurate information to incoming customer inquiries and product knowledge requests
• Complete all documentation required for service calls and troubleshooting cases
• Perform other various assignments as needed

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED