Industrial Laundry Systems Service and Installation Technician

Alliance Laundry Systems•Salt Lake, UT

3d•Onsite

About The Position

Is this you? Do you excel at installing and starting up complex machines safely and correctly the first time? Can you read electrical and mechanical drawings and trace single-phase power to find the root cause fast? Are you comfortable guiding customers through proper operation after an install and documenting your work with precision? Do you thrive when juggling multiple work orders, parts procurement, and tight timelines? What You’ll Own Equipment lifecycle tasks: repair, installation, start-up, and safe operation to company standards and safety practices. Customer guidance: accurate diagnosis, clear findings and recommendations, and hands-on instruction following installation and testing. Preventive care: routine maintenance; remove faulty components for repair; request and order parts to replace worn items. Documentation: thorough, accurate service reporting for every job. Mechanical work: collaborate on disassembly of equipment and components for maintenance or repair. Parts management: research and place parts orders; review work orders and invoices so parts arrive on time and deadlines are met. Vehicle logistics: maintain on-truck inventory and submit timely expense reports. Field response: travel within the territory for on-site installs, troubleshooting, and repairs; respond to emergency and unscheduled maintenance as assigned by the Service Manager. Team impact: escalate top issues to the Service Manager and share ideas that improve processes and best practices. Department support: step in on additional tasks to keep operations efficient.

Requirements

Minimum High school diploma or equivalent.
Knowledge of single-phase electric power equipment.
Valid driver’s license and a clean Motor Vehicle Record; a company vehicle may be provided.

Nice To Haves

3+ years of experience with commercial, military, industrial, or manufacturing equipment repair; or an equivalent blend of education, training, and hands-on experience.
Customer support via telephone and email/ticketing dispatch systems.
Proficiency with Microsoft Outlook, Word, and Excel.
Mechanical and electrical troubleshooting expertise; able to interpret schematics and mechanical drawings.
Excellent organization and attention to detail; capable of managing multiple concurrent projects and deadlines.
Strong written, verbal, and interpersonal communication; professional and positive.
Resilient, adaptable, and comfortable with change and ambiguity.
Self-starter with initiative, persistence, and a strong work ethic.

Responsibilities

Equipment lifecycle tasks: repair, installation, start-up, and safe operation to company standards and safety practices.
Customer guidance: accurate diagnosis, clear findings and recommendations, and hands-on instruction following installation and testing.
Preventive care: routine maintenance; remove faulty components for repair; request and order parts to replace worn items.
Documentation: thorough, accurate service reporting for every job.
Mechanical work: collaborate on disassembly of equipment and components for maintenance or repair.
Parts management: research and place parts orders; review work orders and invoices so parts arrive on time and deadlines are met.
Vehicle logistics: maintain on-truck inventory and submit timely expense reports.
Field response: travel within the territory for on-site installs, troubleshooting, and repairs; respond to emergency and unscheduled maintenance as assigned by the Service Manager.
Team impact: escalate top issues to the Service Manager and share ideas that improve processes and best practices.
Department support: step in on additional tasks to keep operations efficient.