Industrial Inside Sales Manager

GENESIS PRODUCTS LLC•Goshen, IN

12h•Onsite

About The Position

The Inside Sales Manager is a hands-on sales leader responsible for managing a personal portfolio of customer accounts while overseeing, coaching, and developing the Inside Sales team. This role ensures exceptional customer experience, consistent execution of sales processes, and strong day-to-day performance across the team. The Inside Sales Manager will provide daily leadership, training, and performance management for Inside Sales Representatives, while acting as a strategic partner to Outside Sales Managers and internal departments to drive growth, accuracy, and on-time delivery.

Requirements

Bachelor’s degree (BA/BS) or equivalent experience
Proven inside sales experience, preferably within a manufacturing or industrial environment
Prior leadership, team lead, or mentoring experience strongly preferred
Strong phone and email communication skills
Excellent verbal and written communication and listening skills
Highly organized with strong time-management and prioritization abilities
Customer-focused mindset with strong problem-solving skills
Proficient in Microsoft Office, particularly Word and Excel
Experience using ERP systems for order entry and order management

Nice To Haves

Experience supporting industries such as Kitchen Cabinet, Store Fixture, Residential, or Office Furniture manufacturing
Background in woodworking, manufacturing, or industrial distribution
Experience partnering closely with Outside Sales teams

Responsibilities

Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management
Identify new sales opportunities within existing accounts and through inbound lead follow-up
Research accounts, identify key decision makers, and generate interest in products and services
Understand customer needs and requirements; proactively address questions, concerns, and issues
Route qualified opportunities to appropriate Outside Sales Managers for further development and closure
Provide day-to-day leadership and support to the Inside Sales team
Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance
Set clear expectations around responsiveness, accuracy, customer service, and teamwork
Conduct regular one-on-ones, coaching conversations, and performance reviews
Monitor individual and team workload, prioritization, and coverage
Oversee order entry and ensure accuracy using the internal ERP system
Facilitate daily open order management to ensure on-time delivery
Communicate expected delivery dates and explain backorders to customers
Review orders for accuracy and completeness prior to processing
Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues
Track and report team performance, trends, and opportunities for improvement
Support Outside Sales Managers by fielding phone, email, and fax inquiries as needed
Ensure the Inside Sales team delivers a high level of professionalism and customer focus
Act as an escalation point for complex customer issues or concerns
Maintain strong internal communication across departments to ensure seamless execution