Industrial Field Service Technician - Georgia

Matrix Design Group

About The Position

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally. We are currently seeking an Industrial Field Service Technician. The Field Service Technician will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company industrial products and systems. The priorities of this position are to provide top-notch customer service and promote Matrix products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. This position is a remote position based in Alabama. This position reports to the Senior Manager of Field Operations.

Requirements

The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
Industrial maintenance/electrical experience and background preferred.
Fork truck or telehandler maintenance or troubleshooting experience.
Must have basic computer skills and be able to use Microsoft Office Suite.
Strong time management skills and organization skills.
Safety-minded (safety must be a priority).
Electrical and mechanical troubleshooting skills.
Excellent communication skills.
Quality minded, resourceful, and dependable.
Travel up to 75% and ability to work various shifts as required by customer.

Nice To Haves

Industrial maintenance/electrical experience and background preferred.
Fork truck or telehandler maintenance or troubleshooting experience.

Responsibilities

Provide technical support in the form of troubleshooting on site or via phone.
Perform installation, startup, and commissioning of various products.
Oversee and support third-party installers during customers' installations.
Test and troubleshoot system functions and train customers in operation and maintenance.
Coordinate service schedule with customers at various locations.
Create detailed reports for installations and technical support issues.

Benefits

First day coverage of all benefits - no waiting period
Premium free medical, dental and vision insurance – working spouse must take single major medical at their place of employment if offered
On-site health clinic
Basic Life (2x annual base salary at no cost)
Optional Life and Accidental Death and Dismemberment (AD&D) insurance
Short-Term and Long-Term Disability insurance (no cost)
401(k) Plan with up to an 8% company match
FSA for Health Care and Dependent Care
10 Paid annual holidays plus vacation time
Educational Reimbursement Program
Scholarship Program
Optional Gym Membership