Customer Service Representative

Norco, Inc.•Riverton, WY

About The Position

Norco is currently seeking an individual to fill our Industrial CDL Route Delivery Driver/Store Warehouse Team Member/Customer Service Rep position. The Industrial CDL Route Delivery Driver/Store Warehouse Team Member/Customer Service Rep delivers and exchanges full cylinders and liquid vessels for empty ones as a backup driver. This person is also responsible for accomplishing shipping and receiving on a daily basis, maintaining the warehouse in a neat & orderly fashion, and serving walk-in and phone-in customers. Other responsibilities include, but are not limited to: Loads and unloads freight and accurately fills out truck manifest Accurately fills out gas invoices Delivers freight and gas cylinders to customers Prepares all items to be shipped on a daily basis Places all items received for stock into their appropriate locations on a daily basis Monitor and maintain accurate inventory levels Maintains the warehouse area in a neat and orderly fashion Properly receives all items shipped to the company on a daily basis Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price and use Process customer orders and accurately input customer order into the computer Follow up on customer orders not processed correctly and remedy situation Maintain accurate cash handling processes & procedures Stock shelves when needed Adhere to all established procedures, policies and safety rules Performs other tasks as assigned or necessary

Requirements

Minimum of Class B CDL with Hazardous Material Endorsement or ability to obtain
Excellent driving record
No at fault accidents or DOT moving violations in the past 3 years
1-year verifiable city delivery experience preferred
Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
Knowledge of hauling hazardous material
Ability to work safely around special hazards (i.e. mechanical – operating lift gate, and explosives – haul and work around flammable gas and non-flammable gas)
Excellent customer service skills
Good organizational skills
Demonstrates timeliness, courtesy, sincerity and patience when dealing with Norco customers
Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
Basic mathematics skills
Good communications skills

Nice To Haves

1-year verifiable city delivery experience preferred

Responsibilities

Loads and unloads freight and accurately fills out truck manifest
Accurately fills out gas invoices
Delivers freight and gas cylinders to customers
Prepares all items to be shipped on a daily basis
Places all items received for stock into their appropriate locations on a daily basis
Monitor and maintain accurate inventory levels
Maintains the warehouse area in a neat and orderly fashion
Properly receives all items shipped to the company on a daily basis
Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Process customer orders and accurately input customer order into the computer
Follow up on customer orders not processed correctly and remedy situation
Maintain accurate cash handling processes & procedures
Stock shelves when needed
Adhere to all established procedures, policies and safety rules
Performs other tasks as assigned or necessary