Industrial Automation Field Service Technician

REXEL•Shreveport, LA

13d•Onsite

About The Position

We are looking for an Industrial Automation Field Service Technician to join our Rexel Automation Solutions team in Shreveport, LA! Summary: The Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer’s systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications

Requirements

3+ years of hands-on experience working in an industrial manufacturing environment
Exposure to industrial Lockout Tag out standards and best practices
Exposure to industrial Arch Flash standards and best practices
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
High School or GED - Required
Ability to read prints and documentation regarding a machine or process
Ability to manage time between jobs and while on the job during a project or other engagement
Ability to gather data for future projects that management can use to create a scope document for the proposal
Ability to drive utilization to target goals set by management
Ability to work with sales on multiple customer engagements
Ability to respond promptly to requests for support
Ability to learn on the job and always be improving skills and abilities
Strong interpersonal communications, organizational, and written/verbal communication skills
Ability to learn quickly and adapt to changing demands
Examples of being self-motivated and able to work independently
Experience with Microsoft Office (Excel, Word, Outlook, etc.)

Nice To Haves

Associate’s Degree - Preferred
4 Year / Bachelor's Degree - Preferred
Associate's of Science Degree in Engineering or Technology or technological training preferred
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Responsibilities

Execute documented procedures on-site at customer facilities
Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
Communicate needs and issues with management to avoid problems before they arise
Manage time in such a way that scheduling issues do not arise
Work positively in a team-based environment that is in continuous movement
Act as representative of Rexel while performing services on customers equipment and applications
Develop relationships with key customer stakeholders
Present findings to technical and non-technical audiences
Articulate the value of services offerings to customers during the lifecycle of the engagement
Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
Document work activities in appropriate, professional report format
Assist in the clarification and resolution of customer issues
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within