Industrial Application and Technical Support Specialist

Mettler Toledo • Columbus, OH

114d

About The Position

The Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base.

Requirements

• Associates Degree in Engineering or other related technical field of study or equivalent work experience
• Three or more years of direct experience with industrial weighing equipment
• Two years or more of technical support or technical training experience
• Solid verbal (English) communication skills in both small and large group settings
• Strong written communication skills in both short and long format documents
• Demonstrated success in participating in diverse team environments
• Sound analytical and technical troubleshooting abilities
• The motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidance
• Senior level requires extensive experience or expertise in multiple product-focused specializations

Responsibilities

• Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service
• Adhere to client service level agreements
• Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio
• Creation of custom quotations
• Create and review technical bulletins, white papers and other documentation
• Assist and/or lead product-focused training activities
• Assist and/or participate in product introduction, phase in/out activities and other support functions
• Other responsibilities as assigned

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• Paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees