Indoor Guide

CLIMB HQ LLCNashville, TN
6dOnsite

About The Position

Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Weekend and evening shifts are a requirement for this position.

Requirements

  • Must have weekend availability
  • Work a minimum of 4 shifts per month
  • Last minute shifts often available

Responsibilities

  • Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey
  • Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision
  • Ability to adapt to a constantly changing work environment
  • Use the AMGA belay technique at all times
  • Dress according to staff attire standards
  • Greet, check-in and ring up customers/members
  • Proactively share current events and class information
  • Point of Sale (RGP) proficiency
  • Perform belay lessons and belay approval tests according to Climb standards
  • Monitor and execute Climb's risk management procedures
  • Mitigate and manage emergency situations calmly and professionally according to our incident reporting process
  • Assist in restocking supplies and inventory
  • Develop knowledge of offerings and connect the customer with the appropriate product to guide them through their journey
  • Monitor activities of participants to correct unsafe behavior and provide excellent customer service
  • Be well versed in gym promotions, memberships, specials, retail and policies
  • Perform daily cleaning procedures to company standards as directed

Benefits

  • Climb membership
  • Staff discounts
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