Indoor Guide

CLIMB HQ LLC•Nashville, TN

6d•Onsite

About The Position

Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Weekend and evening shifts are a requirement for this position.

Requirements

Must have weekend availability
Work a minimum of 4 shifts per month
Last minute shifts often available

Responsibilities

Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey
Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision
Ability to adapt to a constantly changing work environment
Use the AMGA belay technique at all times
Dress according to staff attire standards
Greet, check-in and ring up customers/members
Proactively share current events and class information
Point of Sale (RGP) proficiency
Perform belay lessons and belay approval tests according to Climb standards
Monitor and execute Climb's risk management procedures
Mitigate and manage emergency situations calmly and professionally according to our incident reporting process
Assist in restocking supplies and inventory
Develop knowledge of offerings and connect the customer with the appropriate product to guide them through their journey
Monitor activities of participants to correct unsafe behavior and provide excellent customer service
Be well versed in gym promotions, memberships, specials, retail and policies
Perform daily cleaning procedures to company standards as directed