Individual Member Engagement Coordinator

Summa Western Reserve Hospital•Akron, OH

41d•$26 - $38•Hybrid

About The Position

As a regional, provider-owned health plan, SummaCare values the relationship between the members and their doctors. SummaCare is a part of Summa Health, an integrated healthcare delivery system that includes Summa Health System hospitals, its community-based health centers, dedicated clinicians and SummaCare. Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits. Summary: Performs variety of responsibilities to achieve increased member engagement and retention, including making outreach calls to members and tracking and analyzing disenrollment data. Assists with coordination of department projects related to Individual Marketplace retention and renewals. Contacts members with premium delinquency to facilitate timely payments. Attends and provides support at community events as needed.

Requirements

Bachelor's degree or equivalent combination of education and/or experience which has provided skill in servicing and retaining customers.
Two (2) years' experience in health insurance sales environment and/or customer service and retention.
Proficient with Microsoft Office Products.
Proficient with developing and producing reports.
Ability to communicate instructional and operational information verbally and in written form that may include correspondence, reports, instructional materials, system designs; ability to provide instruction and guidance required to supervise day-to-day departmental operations; ability to interface with internal staff, mid-upper management professionals, general public.
Analytical skills to gather, analyze, and interpret data according to standard methods, guides, and procedures (basic accounting, data processing, marketing, technical knowledge required). Skill in proofreading completed work to find and correct errors. Requires excellent attention to detail.
Strong PC proficiency
Project management skills
Knowledge and proficiency with Business Intelligence and Data Visualization applications
Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests. Ability to facilitate cross-functional teams with internal stakeholders.
Ability to identify issues and drive them to resolution.
Scheduling - Occasional overtime during open enrollment periods, and during community activities or outreach efforts that require work outside of normal business hours.
Medium: Exerts 20-50 pounds of force occasionally and/or ten to 25 pounds of force frequently, and/or a negligible amount of force continuously to move objects. Medium
Hear and speak clearly on the telephone.
Sit for prolonged periods.
Bend, stoop and stretch.
Manual dexterity to operate computer, phone and standard office machines.

Responsibilities

Achieve increased member engagement and retention
Make outreach calls to members
Track and analyze disenrollment data
Assist with coordination of department projects related to Individual Marketplace retention and renewals
Contact members with premium delinquency to facilitate timely payments
Attend and provide support at community events as needed