Individual Health Specialist

Integrity Marketing Group•Cedar Falls, IA

21d•Onsite

About The Position

PIPAC Health and Life Brokerage, an Integrity partner, is seeking a reliable and dedicated full-time service-oriented representative in our Cedar Falls office to provide sales and administrative support to independent insurance agents operating in individual health insurance and Medicare markets. The ideal candidate will possess strong communication and computer skills, a helpful friendly attitude, and the ability to work independently in an often fast-paced environment.

Requirements

Associate’s degree and 2-3 years of customer service-related experience; or equivalent combination of education and experience.
Excellent verbal/written communication and interpersonal skills.
Proficiency with computer programs and Microsoft Office applications.
Dependable, highly organized self-starter with a positive attitude and passion for providing great customer service.

Responsibilities

Handle inbound and outbound agent communication related to policy applications and service-related issues.
Be knowledgeable in all individual health and Medicare products offered through PIPAC.
Staying up to date on industry trends and changes in insurance policies and coverage options.
Build and maintain strong working relationships with agents and carriers.
Advise and educate agents on individual health insurance and Medicare products.
Understand and promote available quoting and enrollment tools and platforms.
Process enrollments, policy changes, and claim issues in a timely manner according to carrier guidelines.
Update and maintain database records and electronic files.