Individual Disability Claims Manager

Guardian Life • Pittsfield, MA

112d • Hybrid

About The Position

At Guardian, we live our Purpose every day! As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We build experiences for you to grow and enrich your career and future as an Individual Disability Claims Manager. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives. In the role Claims Manager, you will manage and grow IDI Claims specialists, with a focus on developing their intuition for business, persuasive writing, and investigative skills to resolve complex claim and policy matters. If you are ready to bring your leadership experience, eye for business and innovative thinking, and represent Guardian with outstanding customer service, we will bring the support and resources to take your career to the next level. This is an opportunity to make an impact on the lives of our clients when they need it most, we are their Guardian! You are Manager of a team of Claims Specialists. You will develop their claims handling capabilities by enabling their critical thinking skills to assess rich policy features and nuanced fact patterns. You are skilled at ensuring timely and accurate decisions and best-in-class service. You are passionate about growing your career and confident sharing ideas to continually improve both yourself and move the organization into the future. You will Lead by example. Coach and develop critical thinking skills needed to analyze contractual terms, as well as medical, financial, vocational, and other issues. Continuously focus on self-development and embrace feedback and change. Provide actionable feedback that promotes future learning and success. Work across business divisions including both internal and external partners. Innovate and collaborate, challenging the status quo. Solve complex problems, while making timely, thoughtful decisions to resolve client issues. Demonstrate critical thinking and an understanding of how to apply action to nuanced scenarios. Ensure timely and accurate communications that represent Guardian's values. Deliver accurate claims decisions in a time sensitive and fast-paced environment, while adhering to regulatory guidelines.

Requirements

• 7+ years disability insurance claim handling experience (Individual Disability Claims preferred).
• 2+ years people leadership and management experience.
• A college or university degree, or extensive disability claims management experience.
• Proven working knowledge of disability coverages.
• Advanced financial, medical, occupational, and investigative skills associated with the management of individual disability claims.
• Strong problem solving and decision-making skills.
• Experience providing best in class customer service, including in-person customer engagement.
• Demonstrated experience prioritizing competing deadlines.
• Solid understanding of Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

• Manage and grow IDI Claims specialists.
• Develop intuition for business, persuasive writing, and investigative skills in team members.
• Ensure timely and accurate decisions and best-in-class service.
• Coach and develop critical thinking skills needed to analyze contractual terms.
• Provide actionable feedback that promotes future learning and success.
• Work across business divisions including both internal and external partners.
• Innovate and collaborate, challenging the status quo.
• Solve complex problems and make timely, thoughtful decisions.
• Ensure timely and accurate communications that represent Guardian's values.
• Deliver accurate claims decisions in a time-sensitive environment.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree