Indirect Procurement Advisor (US Remote)

Jaggaer

4d•Remote

About The Position

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success. For more information, visit www.jaggaer.com We are seeking a strategic principal/senior expert to join our Customer Success team as an Indirect Procurement Advisor. This pivotal role will provide advisory support and expertise to our Indirect customers and internal team members across the entire customer journey. This position will initially focus on helping our Higher Education customers succeed with our products and services. The ideal candidate will possess a strong blend of strategic vision, leadership skills, and hands-on consulting experience in Higher Education procurement. This role complements Customer Success and Professional Services and does not replace delivery or day-to-day account management.

Requirements

Bachelor’s degree in business administration, Information Technology, or a related field. Master’s degree preferred.
Minimum of 8+ years of Indirect procurement experience in program management or advisory leadership roles, ideally within the Higher Education sector.
Proven track record of successfully leading and managing complex projects and programs.
Strong strategic thinking and problem-solving skills.
Excellent interpersonal and communication skills, with the ability to influence and build credibility with executive stakeholders.
Deep understanding of complex, regulated procurement environments (Higher Education strongly preferred)
Ability to work independently and as part of a collaborative team.
Willingness to travel as required to meet with customers and stakeholders

Responsibilities

Assure tangible, long-term business outcomes (ROI) for your customers by analyzing corporate objectives and developing strategies to meet them using the JAGGAER One platform.
Guide customers in adopting relevant new capabilities and best practices aligned to their maturity roadmap.
Advise customers on the evolution of their procurement operating model and maturity over a multi-year horizon.
Build and maintain strong relationships with executive stakeholders at Higher Education institutions (and Indirect customers) to understand their needs and ensure the effective deployment and retention of our solutions.
Design and implement adoption and retention strategies to maximize the utilization and benefits of new features, driving positive change and innovation within the customer’s environment.
Provide expert advisory services to Indirect customers, offering insights and recommendations based on industry best practices and deep product knowledge across the customer journey.
Work closely with cross-functional teams, including Product, Sales, Professional Services, Global Customer Care, Customer Success Managers, and Engineering teams to ensure cohesive and effective customer experiences.
Establish and track key performance indicators (KPIs) to measure the success and impact of optimization, adoption, value, retention, pipeline, and expansion programs and report on progress to senior management and stakeholders.
Identify opportunities for process improvements and contribute to enhancing our methodologies, tools, and resources.