Indirect Loan Processing Supervisor

A+ Federal Credit Union • Austin, TX

94d • $59,423 • Hybrid

About The Position

The primary purpose of this position is the operational oversight of A+ Federal Credit Unions indirect loan processing department. As part of the lending leadership team, this role will be responsible for ongoing process improvements, supporting indirect program management, and fostering a success-driven team environment. The Indirect Loan Processing Supervisor will also lead departmental projects, maintain operational procedures, serve as a point of contact for dealerships and third-party partners, and collaborate with stakeholders across the credit union to drive indirect program success.

Requirements

• High school diploma or GED equivalent required.
• Bachelors degree preferred.
• Three years consumer lending experience required, including vehicle loan processing.
• One year supervisory experience required.

Nice To Haves

• Experience with solar and/or merchant loan processing preferred.

Responsibilities

• Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll.
• Update team timecards and monitor accrued leave as needed.
• Provide support and development dialogues for the Indirect Processing team.
• Schedule and coordinate team huddles, department dialogs and individual dialogs with staff.
• Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance.
• Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed.
• Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners.
• Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking/reporting and production scorecards for the Indirect Processing team.
• Manage the monthly dealer reserve process, including reports, balancing and dealer notifications.
• Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners.
• Resolve disputes and escalations from members and dealers, and any other service-related issues.
• Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans.
• Complete overrides and approvals as needed, within established policies and procedures.
• Support the Indirect Processing team with processing, funding, and resolving funding issues as needed.
• Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals.
• Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members.
• Access and utilize available data to build/maintain production reports for Indirect Processing team activities, product or vendor performance.
• Participate in departmental planning and budgeting for staffing and future initiatives.
• Assist with loan applications for A+FCU employees as needed.
• Collaborate, create and update department related procedures.
• Assist with system administration duties, including adding and removing employees from third party websites and systems.
• Schedule and conduct individual dialogs with direct manager monthly.
• Participate in outside credit union sponsored activities and community/education events to increase credit union awareness.
• Perform other duties as required or assigned.

Benefits

• Full-Time- Hybrid in Austin, Tx
• Exempt position
• Minimum wage of $59,423 yearly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees