Indirect Loan Officer

Westmark Credit Union • Idaho Falls, ID

1d

About The Position

Position Summary: The Indirect Loan Officer is responsible for underwriting dealer applications within Indirect lending authority & Credit Union policies and for establishing and maintaining relationships with dealership personnel. This position requires a proactive and friendly individual who can handle a fast-paced and dynamic environment. The Indirect Loan Officer plays a key role in enhancing the relationship between the Credit Union, members, and dealerships and contributing to the overall success of the Credit Union.
Schedule: Average of 36-40 hours within a Monday through Saturday work week, some holidays will be required

Requirements

• High School diploma or equivalent, Associate or Bachelor’s degree preferred
• Previous experience in banking, customer service, or sales, with a strong understanding of lending processes
• In-depth knowledge of financial products, services, and lending regulations.
• General loan underwriting understanding.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in computer applications including MS Office.
• Commitment to providing outstanding member service and maintaining member confidentiality.
• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Nice To Haves

• Associate or Bachelor’s degree preferred

Responsibilities

• Review applications and credit reports in the loan origination system.
• Approve loans with established lending authority and obtain approval for loans outside of lending authority.
• Communicate loan decisions to dealership personnel in a timely and professional manner.
• Maintain thorough knowledge of lending regulations and compliance requirements.
• Communicate and build strong relationships with dealership personnel.
• Address issues or concerns with dealers via phone calls, emails, and face-to-face visits to foster positive working relationships.
• Assist dealership personnel in accurately completing loan applications and ensuring all information is correct.
• Maintain daily dealership capture call performance levels.
• Handle member and dealership complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Assist internal team members with questions regarding indirect loans.
• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

Benefits

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED