Indirect Lending Manager

State Employees Credit Union•Santa Fe, NM

About The Position

The Indirect Lending Manager is responsible for leading and overseeing the credit union's indirect lending program, including dealer relationships, indirect loan production, underwriting oversight, portfolio performance, operational effectiveness, and regulatory compliance. This role works to grow quality indirect loan volume in alignment with the credit union's strategic goals, risk tolerance, and member service standards. The Indirect Lending Manager partners closely with lending leadership, dealers, internal operations teams, and other business units to ensure a competitive, efficient, and well-managed indirect lending program that supports sustainable growth and positive member outcomes. All employees of State Employees Credit Union are proactive, results driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Requirements

Strong knowledge of lending practices, underwriting principles, and dealer finance relationships within a credit union or financial institution environment.
Strong knowledge of applicable federal and state laws and regulations affecting consumer lending and indirect lending activities.
Ability to lead and manage an indirect lending program with a balanced focus on growth, service, asset quality, and compliance.
Ability to analyze loan production, portfolio trends, dealer performance, and risk indicators and make sound recommendations based on data and business needs.
Ability to develop and maintain effective business relationships with dealer partners, vendors, leadership, and internal stakeholders.
Skill in exercising sound judgment, discretion, and decision-making in a fast-paced lending environment.
Ability to interpret and apply lending policies, underwriting guidelines, and operational procedures consistently and effectively.
Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly and professionally with internal and external partners.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
Ability to maintain a high degree of confidentiality and professionalism and to handle sensitive information with integrity.
Ability to work collaboratively across departments and support enterprise-wide goals and initiatives.
Proficiency in lending systems, reporting tools, and standard business software.
Commitment to delivering excellent service and supporting the credit union's mission, values, and member-focused culture.
Education or experience equivalent to a Bachelor's Degree in a related field, in addition to 7 plus years' of progressively responsible experience in financial services, consumer lending, indirect lending, or similar.
Experience working with dealer networks, indirect lending platforms, and consumer loan required.
Minimum of 3 years of leadership experience, including responsibility for supervising staff, leading teams, or managing function-level operations.

Responsibilities

Manages the daily operations of the indirect lending function, including loan flow, dealer support, underwriting coordination, funding processes, and service delivery.
Develops, maintains, and strengthens relationships with indirect dealer partners to support production goals and reinforce the credit union's reputation as a trusted lending partner.
Monitors indirect lending volume, approval rates, exceptions, credit quality, dealer performance, and portfolio trends, taking action as needed to address concerns or improve results.
Helps establish and administer indirect lending policies, procedures, guidelines, and controls consistent with the credit union's strategic objectives, regulatory requirements, and risk appetite.
Partners with executive and lending leadership to evaluate program performance, recommend enhancements, and support growth strategies for the indirect lending channel.
Oversees adherence to underwriting standards and pricing guidelines for indirect loans, while identifying appropriate opportunities for sound, prudent loan growth.
Reviews applications, decisions, and exceptions as needed to ensure consistency, quality, and compliance within the indirect lending program.
Monitors dealer agreements, dealer production, dealer reserve or compensation structures, and dealer-related performance measures to ensure program effectiveness and sound partner management.
Collaborates with collections, loan servicing, finance, compliance, fraud, and other internal teams to support strong portfolio management and effective resolution of operational or credit issues.
Supports training and development for team members involved in indirect lending, including underwriting expectations, service standards, systems use, and compliance requirements.
Ensures the indirect lending function delivers a high level of internal and external service to dealers, members, and employees.
Prepares and presents reporting on indirect lending production, performance, risk indicators, and strategic opportunities to senior leadership as needed.
Participates in vendor, dealer, and system relationship management related to indirect lending platforms, processes, and service providers.
Stays informed regarding market trends, competitive practices, consumer lending developments, and regulatory changes affecting indirect lending.
Perform other duties as assigned.