Indirect Dealer Relations Representative

Pacific Service Credit Union • Concord, CA

6h • Remote

About The Position

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being. The Indirect Dealer Relations Representative is responsible for driving loan volume and maintaining loan quality by developing and managing relationships with Franchised and Non-Franchised (independent auto dealerships) within an assigned territory. This role supports the growth of Pacific Service Credit Union’s indirect lending program through strategic dealer partnerships, performance analysis, and proactive business development. This role requires an organized and dependable individual with strong communication skills and the ability to foster new and existing dealer relationships. The position supports the team and organization by representing the credit union within the dealer community, effectively selling and communicating the benefits of the PSCU Indirect Lending model, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Five (5) to seven (7) years of related experience, required.
• Previous experience in prime and non-prime indirect auto finance, required.
• Knowledge of Credit Union Direct Lending (CUDL) platform and familiarity of DMV documentation and processes.
• Strong knowledge of the local automotive retail sales market with established dealer relationships; Extensive understanding of franchised and non-franchised dealership operations.
• Proven ability to develop relationships with dealer owners, management, sales, and finance departments.
• Ability to work independently and manage territory responsibilities with minimal daily supervision.
• Strong business development, presentation, and relationship-selling skills.
• Knowledge of credit union structure, product offerings, and operations.
• Excellent oral and written communication skills, required.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Nice To Haves

• Background in sales, marketing, indirect underwriting, or dealership operations, preferred.
• Demonstrated ability to work independently as a self-starter, manage projects through completion with little supervision, and meet deadlines in a fast-paced environment.

Responsibilities

• Promote indirect loan products and services to Franchised and Non-Franchised automobile dealerships to maximize dealer performance, loan penetration, and product visibility.
• Build and maintain strong relationships with dealership leadership, including; Finance & Insurance Managers; General Sales Managers; General Managers and Owners.
• Analyze monthly competitor rate sheets and identify opportunities for pricing, process, and product improvements and opportunities.
• Review weekly and monthly activity reports to measure dealer performance.
• Analyze dealer performance data and recommend dealer onboarding, termination, and relationship optimization strategies.
• Recruit and onboard new Franchised and Non-franchised dealerships, including managing approvals, assembling dealer packages, and increasing loan application and funding volume.
• Function as a liaison between dealerships and internal teams (funding, underwriting, and servicing) to resolve issues and improve dealer satisfaction.
• Maintain consistent, high-quality service delivery through regular weekly dealer contact and on-site visits throughout assigned territory.
• Market the benefits of the Pacific Service Credit Union’s indirect lending program through dealer visits, presentations, and inbound/outbound communications.
• Participate in dealership sales events and branch outreach activities as needed to regularly promote Pacific Service Credit Union within the community.
• Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards.
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.

Benefits

• Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
• 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.
• Bonus program: All employees are rewarded for attaining our annual organizational goals.
• Tuition Reimbursement program for employees eligible after six months of service.
• Recognition program where employees can be nominated by management, their peers or by members.
• Employee referral bonus.
• Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
• Employees are eligible to receive a consumer loan rate discount
• Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level