Independent Living Administrator (ILA)

Ingleside At King Farm•Rockville, MD

18d•Onsite

About The Position

Looking for an experienced Independent Living Administrator (ILA) for Senior Living Community in Rockville, Maryland Wage range: $117k to $126k commensurate with experience Full Time Benefits • Medical, Dental & Vision Coverage • Company-Paid Short-Term and Long-Term Disability Insurance • Company-Paid Life Insurance • Paid Time Off (PTO) Accrual • Paid Holidays • 401(k) with Matching and Three-Year Vesting • Educational and US Citizenship Scholarship Opportunities • Onsite CPR Training • Certified Dementia Practitioner Training • Well-Being Model • Eligible Employees May Receive Annual Employee Recognition from Residents • UKG Wallet (Daily Pay) • Free Use of Community Pool and Fitness Center • Training and Growth Opportunities • Tickets to Work Available for select employees About Ingleside at King Farm Ingleside at King Farm (IKF) is a not-for-profit Continuing Care Retirement Community located at the heart of the award-winning intergenerational King Farm development. We offer small-town living just a short ride from the nation's capital. Ingleside at King Farm boasts a proven record of success! IKF consistently maintains a 5-star CMS rating and is CARF certified. We have achieved certification as a Great Place to Work for 7 years in a row, based on team member feedback in areas related to trust, culture, and job satisfaction, and we are Sage certified. Job Summary This position is primarily responsible for providing resident services to Independent Living Residents which include direction and oversight of all Resident Services functions, ensuring that family members are apprised of resident care needs, and providing transition guidance to residents when appropriate, and maintaining the Resident Handbook. This position is also responsible for developing and maintaining compliance with CARF-CCAC standards, as well as continuous process improvement.

Requirements

Bachelor's degree required, Master's degree preferred with a minimum of five years in related field of management, preferred.
Incumbent should be able to apply common sense understanding in order to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, proficient customer service and interpersonal skills, detailed oriented demeanor and capable of handling community relations, and skilled in public speaking.
Must be skilled in the operation of computer applications such as Microsoft Office, EHR and other such productivity tools as required.
All employees are expected to uphold our ARISE values— Accountability, Respect, Innovation, Stewardship, and Excellence—guiding our behavior, decisions, and service to others with purpose and integrity.

Responsibilities

Under the Direction and guidance of the Executive Director, the Independent Living Administrator is responsible for overall operations of Resident Services.
Directs and manages in partnership with the Ingleside Manager of Accreditation and Quality Improvement, all aspects of CARF-CCAC compliance and accreditation process.
Direct and/or serve as Incident Command during emergency situations in partnership with Director of Plant Operations.
Direct and manage Concierge services.
Direct and manage Volunteer Services.
Direct and manage Transportation services.
Direct and manage Independent Living Social Work program.
Direct and manage Salon services.
Directs and oversees Fitness services.
Lead the Resident Review Team in partnership with IL Social Worker.
Lead the Manager on Duty program.
Direct and manage the Accessibility Program and Plan.
Oversight of management of A/V equipment, resident website content, in-house TV channel.
Act as leadership liaison to Resident Council/Association and other Resident Committees as directed.
Participate in the Senior Leadership Team which includes meetings; strategic planning; budget management; process improvement, policy review, etc.
Present at the New Employee Orientation / Monthly Annual Training (NEOMAT) each month.
Oversight of community common spaces and amenities, (pool, fitness center, performance spaces, classrooms, card/game room, etc.), ensuring that they are orderly and in good repair.
Ensure compliance with tenancy policy.
Enable effective transitions for all new residents.
Partner with residents in publishing the Resident Newsletter.
Maintain Resident Handbook.
Oversees the update and maintenance of resident demographic information in electronic medical records.
Maintain confidential resident files.
Lead the CARF-CCAC re-accreditation preparation and survey process.
Maintain compliance with CARF-CCAC standards.
Implement and maintain continuous process improvement plans.
Demonstrates Ingleside Core Values at all times: Accountability, Respect, Innovation, Stewardship and Excellence.
Responsible for maintaining appropriate staffing.
Maintain payroll and timesheets for all staff.
Prepare departmental annual budget for Executive Director approval.
Ensure on-going training and cross-training as appropriate.
Conduct quarterly performance evaluations for direct reports.
Assure that staff follows established policies and procedures at all times.
Screen, interview, and hire new staff on an as needed basis.
Review job descriptions and departmental policies and processes on an annual basis and make recommendations accordingly.
Maintains professional presence when representing Ingleside exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.
Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.
Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.
Exhibits professional standards through appearance and demeanor consistent personnel standards.
Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.
Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from appropriate supervisor when needed.
Uses tactful, diplomatic communication techniques in all relations with others.
Demonstrates professional development/skills competency in all activities.
Participates in in-service, projects, or committees as time permits.
Maintains all certifications necessary for employment.
Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements as necessary.
Commits to continually improving his/her skills through participations in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.
Maintains a current knowledge of federal, state and other regulations applicable to job.
Complies with Ingleside at King Farm established safety rules and practices.
Complies with applicable safety policies and procedures as prescribed by the organization, as well as government regulations.
Reports any potential safety hazard(s) immediately to supervisor or other appropriate personnel.
Reports any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel
Provides assistance to residents, visitors, or employees in an emergency situation, following the proper emergency procedures.
Uphold our ARISE values—Accountability, Respect, Innovation, Stewardship, and Excellence—which guide our behavior, decisions, and service to others with purpose and integrity.
Accountability - Takes responsibility for actions, honors commitments, and holds oneself to high standards of conduct.
Respect - Demonstrates empathy, professionalism, and a genuine appreciation for the dignity and diversity of others.
Innovation - Contributes to continuous improvement by embracing new ideas, technologies, and ways of working.
Stewardship - Protects and wisely uses resources entrusted to them for the benefit of the organization and its stakeholders.
Excellence - Strives to exceed expectations through quality, attention to detail, and a commitment to personal and team success.