Income Maintenance Caseworker I

Forsyth County • Winston-Salem, NC

409d • $38,958 - $44,803

About The Position

The Income Maintenance Caseworker I position at Forsyth County Department of Social Services is focused on providing support within the Medicaid Services Division. The role requires a motivated individual who can effectively manage customer interactions, conduct eligibility assessments, and assist clients with their Medicaid benefits in a fast-paced environment.

Requirements

• High school diploma or GED.
• Two years of paraprofessional or clerical public contact experience, or one year of experience in an income maintenance program.
• Proficient typing and data entry skills.
• Strong verbal and written communication skills.
• Ability to negotiate and interview effectively.

Nice To Haves

• Experience in a fast-paced customer service environment.
• Familiarity with Medicaid benefits and eligibility processes.

Responsibilities

• Answer incoming telephone calls and make outbound calls to assess customer needs.
• Complete eligibility assessments for Medicaid services.
• Schedule medical appointments for clients.
• Prepare outgoing mail for distribution.
• Respond to customer inquiries regarding Medicaid benefits.
• Assist with completing customer changes in the system.

Benefits

• Full-time employment with a competitive salary range of $38,958.40 - $44,803.20 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED