Income Auditor - AR Billing Coordinator

Crestview Management • Indianapolis, IN

7d • Onsite

About The Position

The Income Auditor – AR Billing Coordinator supports the hotel's financial integrity through accurate reporting, variance analysis, and guest-focused financial interactions. This role is responsible for revenue verification, daily and monthly reporting, credit card chargeback management, accounts receivable billing, and collaboration with Operations and Corporate partners. Exceptional accuracy, professionalism, and communication skills are essential.

Requirements

• Bachelor’s degree or equivalent experience in Accounting or a related field.
• Minimum two years of experience with hotel PMS systems, preferably Opera.
• Strong communication and guest service skills, with the ability to interact with external guests, internal colleagues, and corporate partners.
• Ability to navigate multiple web-based reporting systems including credit card portals, bank platforms, Micros, FTP programs, and financial reporting tools.
• Intermediate Excel proficiency (sorting, filtering, formulas required).
• High level of confidentiality, integrity, and professional judgment.
• Ability to work effectively in a fast-paced environment and adapt to frequent changes.
• Strong analytical skills for variance analysis and problem resolution.

Responsibilities

• Complete the Daily D Sheet using Daily Packet Instructions to ensure accurate financial reporting.
• Review and verify hotel revenue and night audit posting codes for accuracy.
• Complete the Daily Cash Computed Report following established procedures.
• Review Coupon Log and reconcile with PMS charges.
• Maintain PCI Compliance Spreadsheet and perform monthly communication device audits.
• Process daily cash deposits in coordination with the Executive Assistant.
• Respond to credit card chargebacks, providing thorough documentation to resolve disputes.
• Process refunds, and F&B/Starbucks AP invoices while maintaining invoice logs.
• Investigate cash and credit card variances daily; involve Operating Managers when needed.
• Investigate tax variances and document findings on the D Sheet according to established standards.
• Monitor unusual posting transactions; partner with Accounting Manager to identify and correct issues.
• Reconcile designated accounts during month-end using Opera Account Journals.
• Respond to guest financial inquiries within 24 hours in a caring, professional manner.
• Research billing issues, provide accurate solutions, and maintain detailed documentation.
• Monitor the general accounting inbox and phone line for timely response.
• Train and support team members on accounting procedures to reduce repetitive errors.
• Collaborate with Operations Managers to develop process-improvement training.
• Provide timely and accurate responses to Corporate Office requests.
• Work with the Accounting Manager to support ongoing corporate compliance and reporting.
• Process banquet invoices using the Banquet Invoice SOP; communicate with Event Planning Managers as needed.
• Update Airline Room Billing grids monthly.
• Apply World of Hyatt compensation in Opera AR using established spreadsheets.

Benefits

• Medical, dental, and life insurance
• Short- and long-term disability
• 401(k)
• Discounted services and travel benefits
• Colleague meal program
• We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k), paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees