Incident Support Manager
About The Position
Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations. Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.
Requirements
- Candidates MUST be eligible for a federal security clearance.
- Candidates MUST have relevant certifications such as ITIL v3, CCNA, CCNP, CIM.
- Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
- A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
Responsibilities
- Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
- Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
- Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.
- Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.
- Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
- Is the representative for the first stage of escalation for Incidents.
- Responsible for managing Tier 1 and Tier 2 incident responses.
- Responsible for ensuring that all incidents are properly resolved and closed.
- Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
