Incident Support Manager

MicroTech-posted about 2 months ago
Full-time • Mid Level
Springfield, VA
251-500 employees
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MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Springfield, VA. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

  • Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.
  • Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
  • Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts.
  • Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure.
  • Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
  • Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
  • Provides support to end users, operations personnel, and Government program managers.
  • Monitors and responds to hardware, software, and network problems.
  • Provides the routine testing and analysis of all elements of the network facilities.
  • Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
  • Troubleshoots network systems when necessary and makes improvements to the network.
  • Provide and support tools enhancements.
  • Perform software and security patching.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE
  • Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.
  • Insurance (medical, dental vision)
  • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
  • 401k Plan with Employer Matching Contribution
  • 11 Company-Paid Holidays
  • Tuition Assistance
  • Voluntary Benefit Programs
  • Corporate Discounts
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