The Incident Response Tech is primarily responsible for providing triage and resolution services to all assigned business service and infrastructure availability incidents within HCA and all other supported business units and affiliates. This support includes monitoring, triaging, prioritizing, researching and resolving business service and infrastructure incidents or service requests which, if left unresolved, could affect patient care or revenue. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments while supporting our IT infrastructure and business services. Building strong relationships within IT&S by working across organizational boundaries to resolve service and infrastructure issues, they will be required to continually expand knowledge of current and upcoming products. The Incident Response Tech provides support after normal business hours (nights, weekends & holidays) as required. 7 pm to 7 am Monday through Sunday with 2 days on and 3 days off, 3 days on and 2 days off type of schedule.