Incident Response Manager (Armed)

The Metropolitan Museum of Art • New York, NY

71d • $105,000 - $110,000

About The Position

As the Incident Response Manager, you will lead and coordinate the Museum’s security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum’s Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum’s collection.

Requirements

• 15 years of prior experience in law enforcement or the fire department is required.
• Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.
• Knowledge of New York City Fire Safety codes and regulations.
• Bachelors degree or higher preferred.
• Relevant professional certifications or training in security, law enforcement, emergency management, or fire/life safety strongly preferred.
• Proficiency in New York City Fire Safety codes and regulations.
• NYC Pistol Permit (Required).
• NY Armed Guard License (Required).
• Ability to perform and demonstrate self-control under difficult circumstances.
• Trained in de-escalation techniques.
• Good judgment, clear decision making, appropriate initiative and professional conduct.
• Prior Investigative Experience.
• Experience in the security loss prevention.
• Must be proficient in the use of Firearms.
• Must be willing and available for incident/emergency response duty and/or standby duty.
• Capable to work on your feet for extended periods.
• Customer service and public relations skills.
• Excellent communication skills, both written and verbal, required.
• Committed, Reliable and Trustworthy.
• Must be willing to work on a shift schedule and have flexible availability.

Nice To Haves

• Relevant professional certifications or training in security, law enforcement, emergency management, or fire/life safety strongly preferred.

Responsibilities

• Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders.
• Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met’s Security Intelligence Team.
• Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements.
• Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans.
• Conduct threat assessments, advance planning, and post-event evaluations to identify risks.
• Conduct pre-event briefings with contracted security vendors.
• Coordinate with local, state, federal, and foreign law enforcement or protective agencies.
• Provide real-time situational awareness and on-site protective coverage.
• Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests.
• Serve as a subject matter expert for Executive Protection, mentoring staff and leadership.
• Continuously review and enhance EP protocols.
• Establish and maintain effective emergency response protocols.
• Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities.
• Engage with suspicious persons and apply appropriate escalation of force.
• Proactively identify and mitigate escalating situations.
• Respond to critical incidents involving the Museum’s collection.
• Manage and/or directly participate in the development and implementation of security plans for Museum Special Events.
• Oversee and directly participate in the development and execution of security plans for museum special events.
• Identify, monitor, and record suspicious behaviors and patterns.
• Routinely monitor the interior and exterior spaces of the Museum.
• Manage the Loss Prevention program, analyzing trends to advise Met Retail Management.

Benefits

• Medical, dental, vision and life insurance.
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match.
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays.
• Long-term disability coverage.
• Flexible Spending Accounts & Health Savings Account.
• Commuter benefits.
• Free financial-planning services.
• Financial assistance for relevant coursework, seminars, and training programs.
• 25% discount for staff in Museum shops.
• A subsidized staff cafeteria.
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees