Incident Response Management Project Manager

HireRight•Nashville, TN

About The Position

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview The Incident Response Management Project Manager takes on a critical role to mitigate risks by immediately taking ownership of various risk mitigating projects from Discovery to Closure . The primary objective is to make sure these issues are addressed with the highest sense of urgency with an “all hands-on deck” approach by organizing Stakeholders and Subject Matter Experts to plan, execute and track the recovery efforts in the best possible manner for our clients . This position will report to, and take direction from, Operations Leadership, however, must be able to work independently . This position also manages inter-departmental relationships with internal and external business customers at various management levels.

Requirements

Bachelor’s degree in business or equivalent field of study. Equivalent experience or combination of education and experience will be considered.
Minimum two (2) years of experience at HireRight or other Background Screening Operation .
Minimum one (1) year experience in business /operations analysis to include learning new processes, applications, and system functionality .
Experience in quality and proposing innovative and optimal solutions .
Project Management experience or experience leading critical projects or responsibilities.
Experience in creating business documentation.
Experience working with all levels of an organizatio n including Executive Management.
Self-starter with strong leadership , communication, problem- solving and analytical skills.
Ability to communicate and work effectively with cross functional teams across the organization .
Ability to successfully lead meetings, keep discussion on track towards resolution, delegate and keep stakeholders accountable for tasks.
Strong strategic thinking, decision making and risk management qualities .
Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.
Possesses integrity and resilience to handle pressure and unexpected changes .
Takes accountability.
Highly organized and adaptable .
Ability to successfully manage high competing priorities and workload.
Proficient in utilizing computer s ystems, with significant experience in Microsoft Office products including Excel, Word, Access, Project PowerPoint, and Visio as well as Internet technologies .

Nice To Haves

PMP Certification recommended .

Responsibilities

Manage IRM (Incident Response Management) issues received via email or Jira from Discovery to Clos ure.
Apply proven project management methodologies (both traditional/waterfall and agile/scrum) to coordinate all planning, development, testing, documentation, and implementation activities.
Develop project management deliverables, including project forms, scope, requirements, plans, issue tracking and status reports.
Investigate and collect details of the incident in its entirety , validate data received , assess and determine the impact, and engage the appropriate stakeholders .
Work with cross-functional teams to fix and remediate the issues in a timely manner .
Ensure steps have been taken to suspend production of impacted workflows for ongoing issues.
Schedule, lead and facilitate IRM meetings/calls .
Document the findings, action items, and next steps .
Submit detailed EDM tickets for impact list s .
Validate report received and work with EDM to ensure the correct and complete data is pulled.
Enforce project deadlines and schedules .
Follow up on tickets submitted (Fix, RCA, EDM) to ensure prioritization and progress and escalate as needed.
Prepare and upload batches for re-run audits .
Work with Operations Mgmt. on upload schedule .
Work with PSO on creating custom accounts and/or packages if nee ded .
Monitor batch progress and completion.
Engage Operations for post audit review assistance .
Spot check results received before finalizing impact then seed the list.
Track progress of the projects and deliverables and regularly report status to stakeholders and internal clients.
Create client talk track and upon request, client facing RCA, and obtain approval from Compliance before distributing.
Update and provide support to Account Management and CET on incidents and next steps.
Assi st with submitting new orders and client credits as needed.
Conduct postmortem “lessons learned” review sessions .
Identify gaps in our processes and recommend solutions to optimize the quality of our services and products.