Incident Response Administrator

New York University • New York, NY

1d • $81,828 - $100,012 • Onsite

About The Position

The Incident Response Administrator serves as a member of the Incident Response Team (IRT), located within Residential Life and Housing Services (RLHS), to provide immediate non-clinical crisis and critical incident response to residential students during night and weekend hours. The IRT reports to the Assistant Director, Incident Response. The Incident Response Administrator responds to incidents on-site and coordinates with and supports other RLHS personnel and Resident Assistants (RAs), Counseling and Wellness Services, NYU Department of Public Safety, and NYC services including NYPD and EMS to assess incidents as they arise. The Incident Response Administrator provides consultation and support to RAs and other staff in non-critical incident response and conflict resolution, and may occasionally provide training, attend meetings, or participate in student-facing programs in these areas. The regular hours for this position are 5:00PM – 2:45AM, four shifts per week on a rotating basis, with the team operating 7 nights per week. Regular weekend/holiday coverage is required. Occasional participation in staff trainings or meetings outside of these hours may be requested. Office sites are located in both Manhattan and Brooklyn.

Requirements

• Bachelor's Degree
• 2+ years of experience in residential life, student affairs, student support, or a related field outside of higher education such as social work, crisis response, or health/wellness, with skills in working directly with students in crisis and implementing immediate response protocols.
• Excellent interpersonal, listening, verbal and written communication skills.
• Works well in teams and can independently implement protocol.
• Familiarity with research on mental health needs of college students.

Nice To Haves

• Master's Degree in counseling, higher education, social work, or related field.
• Experience with response to psychiatric emergencies and sexual assault.
• Data collection, analysis, and reporting

Responsibilities

• Provide immediate non-clinical crisis and critical incident response to residential students during night and weekend hours.
• Respond to incidents on-site and coordinates with and supports other RLHS personnel and Resident Assistants (RAs), Counseling and Wellness Services, NYU Department of Public Safety, and NYC services including NYPD and EMS to assess incidents as they arise.
• Provide consultation and support to RAs and other staff in non-critical incident response and conflict resolution
• May occasionally provide training, attend meetings, or participate in student-facing programs in these areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level