Incident Responder

Young Life

2d • $24 - $30

About The Position

Incident Responder Summary: This position provides prescribed counsel, direction and follow up to field calls that are level-one and level-two in nature. At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Requirements

• Previous experience on Young Life staff as a leader working with kids.
• Working knowledge of how to report and/or respond to abuse reporting incidents.
• Proven ability to remain confidential with sensitive information.
• Proven track record of a professional and relational customer service interactions.
• Flexibility with schedule is a must.
• Availability to be on call during regular business hours.
• Enter into each situation in a relational manner with staff – not just procedural, but caring for the individual.

Nice To Haves

• College degree in related field preferred.
• Training in counseling coaching and/or spiritual direction.

Responsibilities

• Child Abuse Reporting Serve as a support person to manage and advise field staff regarding child abuse situations. These calls include but are not limited to the following: Calls regarding a kid involved in a physical abuse situation perpetrated by a family member. Calls regarding a kid involved in a sexual abuse situation perpetrated by a family member. Calls regarding a kid involved in a neglect of care situation (family member is neglecting legal duties as caretaker of the child.) Procedure/resolution — calls may necessitate directing Young Life staff to contact Department of Social Services (DSS) or Child Protective Services (CPS). Given the severity of the situation, the area director and/or the regional director may need to be contacted.
• Kids Issues Serve as a support person to manage and advise field staff regarding “kids issues.” These calls may include but are not limited to the following: Self-harm, suicide threat or attempt, eating disorders, violence, grief, pregnancy, abortion, alcohol and drugs. Procedure/resolution — level-one calls of this nature involve judgment calls regarding whom to contact. Those that might need to be notified included parent(s) or guardian, Young Life area staff person including area director, police or law enforcement.
• Documentation and Tracking Track and document all calls using the incident call form and enter into the incident tracker database Follow up with the caller to ensure that he or she completed the necessary procedures regarding the reported incident (e.g., did the caller call CPS?). Document and track the amount of time spent on each call to ensure payment for time spent on each call.

What This Job Offers

• Education Level: No Education Listed