Incident Resource Manager

YAI•New York City, NY

About The Position

Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, collecting information from multiple sources and ensuring investigations are completed thoroughly and timely, in accordance with applicable regulations. Writes and submits complete investigative reports to be reviewed by the agency’s Incident Review Committee Monitors IRMA daily and informs programs within their region when information is requested and required. Follows up with programs as needed until all required information is entered in IRMA and the incident is ready for closure. Assists Regional Director(s) with identifying trained investigators within the region to investigate minor notable occurrences and other incidents that do not rise to the level of a reportable incident. Reviews investigations completed by other trained investigators in their assigned region prior to submission to the IRC for review. Responds to requests for information/updates regarding investigations from the OPWDD Incident Management Unit (IMU) and the NYS Justice Center. Assists with preparations for the bi-monthly IRC meetings by reviewing submitted investigative packets and follow up submitted by programs to ensure they contain all required elements and are ready for review. Assists program staff with entering required information into IRMA and closing incidents as needed. Provides training in the incident management process and responsibilities of mandated reporters to program staff as needed. Presents data on incident trends and new OPWDD regulations on incident management to program staff during leadership meetings or as requested. Participates in internal and external committees as appropriate, which may include OPWDD Mortality Review and provider organization meetings. May perform data analysis relating to investigations and trends in incident classifications and substantiated/ founded incidents. May compile regional and agencywide trend reports relating to reportable incidents. May maintain a tracking system for reportable incidents by reviewing and entering data. May develop and facilitate training for program operations staff relating to participating in the investigative process, submitting written statements, timely incident reporting, and other incident management topics as needed and annual refresher training for other trained investigators within the agency. Performs all other duties as assigned.

Requirements

Bachelor’s degree in human services or a related field and three (3) years of experience in providing services, oversight, and support, and/or in completing investigations in healthcare, social services and/or with the I/DD population; or Satisfactory equivalent combination of education, training and/or experience.
Excellent written and verbal communication and interpersonal skills.
Advanced knowledge of IRMA.
Ability to travel regularly to locations across assigned region(s).
Strong commitment and passion for the organization’s mission.
Unquestionable ethics and integrity, high emotional intelligence and well-developed independent thinking and analytical skills, with commitment to objectivity.
Ability to maintain confidentiality and security of sensitive information and files.
Ability to work well independently and in a team environment, and to manage one’s time effectively.
Working knowledge of Microsoft Office Suite and ability to quickly learn new software and/or electronic systems.
Strong attention to detail and organizational skills, with ability to work well under pressure and prioritize to meet tight deadlines.

Nice To Haves

Master’s degree in human services, business, compliance, or a related field
Previous experience conducting investigations in settings under the auspices of OPWDD.
Successful completion of OPWDD-approved investigator training and/or related certification
Knowledge of OMH and OWPDD
Knowledge of NYS OPWDD rules and regulations
Valid driver’s license

Responsibilities

Acts as the primary investigator for all incidents reported to the NYS Justice Center for assigned region and other sensitive situations as requested, collecting information from multiple sources and ensuring investigations are completed thoroughly and timely, in accordance with applicable regulations.
Writes and submits complete investigative reports to be reviewed by the agency’s Incident Review Committee
Monitors IRMA daily and informs programs within their region when information is requested and required.
Follows up with programs as needed until all required information is entered in IRMA and the incident is ready for closure.
Assists Regional Director(s) with identifying trained investigators within the region to investigate minor notable occurrences and other incidents that do not rise to the level of a reportable incident.
Reviews investigations completed by other trained investigators in their assigned region prior to submission to the IRC for review.
Responds to requests for information/updates regarding investigations from the OPWDD Incident Management Unit (IMU) and the NYS Justice Center.
Assists with preparations for the bi-monthly IRC meetings by reviewing submitted investigative packets and follow up submitted by programs to ensure they contain all required elements and are ready for review.
Assists program staff with entering required information into IRMA and closing incidents as needed.
Provides training in the incident management process and responsibilities of mandated reporters to program staff as needed.
Presents data on incident trends and new OPWDD regulations on incident management to program staff during leadership meetings or as requested.
Participates in internal and external committees as appropriate, which may include OPWDD Mortality Review and provider organization meetings.
May perform data analysis relating to investigations and trends in incident classifications and substantiated/ founded incidents.
May compile regional and agencywide trend reports relating to reportable incidents.
May maintain a tracking system for reportable incidents by reviewing and entering data.
May develop and facilitate training for program operations staff relating to participating in the investigative process, submitting written statements, timely incident reporting, and other incident management topics as needed and annual refresher training for other trained investigators within the agency.
Performs all other duties as assigned.