Incident Manager

TEKsystems•Mendota Heights, MN

1d•$28 - $32•Hybrid

About The Position

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. Past incident management / help desk experience and great written and oral communication skills is a huge plus. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

Requirements

High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.
Past experience with help desk or Incident management.
Strong knowledge and understanding of networking
Basic understanding of Windows and Linux operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to read and follow detailed instructions or procedures.
Effective communication skills
Must be able to obtain a Position of Public Trust Clearance – must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
Must have resided in the US for the last 5 years
Must be able to work from Eagan, MN location. No remote work from any other location.
5 years+ combined experience -or- Bachelor’s Degree and 1 years’ experience in relevant technical roles (MUST HAVE)
Prior experience in incident management, setting up phone bridges, driving incidents with stake holders etc.
Prior experience utilizing systems and network monitoring tools; SolarWinds, Nagios, etc.

Nice To Haves

Bachelor’s Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring products
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
Demonstrable experience of career progression is highly desired, and something the higher manager looks for.
Confidence with Linux as a user on the command line is a plus.
Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

Responsibilities

Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Compose and send notifications to management for incidents.
Monitor and execute incident and change requests.
Able to type and communicate in an effective manner