Incident Manager

Omnissa

3d•$84,250 - $140,450•Remote

About The Position

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. What is the opportunity? An Incident Manager is responsible for overseeing the efficient management and resolution of incidents within an organization. They ensure that incidents are identified, prioritized, and resolved promptly, minimizing impact on business operations. Throughout the process, the Incident Manager communicates effectively with all relevant stakeholders, providing timely updates on incident status. Additionally, they may be tasked with developing, refining, and implementing incident management processes and procedures to enhance organizational response and preparedness. Here is a breakdown: •Efficiently identify and resolve incidents to minimize operational disruptions. •Ensure timely communication with relevant stakeholders regarding incident status and progress. •Develop and implement streamlined processes and procedures for effective incident management. •Lead and coordinate the efforts of incident response teams to ensure swift action and resolution. •Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution. •Analyze and report on incident data and trends to inform future preventative measures. •Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa. What will you bring to Omnissa? •Exceptional analytical and problem-solving abilities to address complex challenges •Outstanding communication and interpersonal skills to foster effective collaboration •Proven ability to thrive under pressure and consistently meet deadlines. •Strong organizational and time management capabilities for handling multiple priorities. •Extensive experience with incident management processes and best practices. •Demonstrated leadership in managing and guiding teams through incidents. •Comprehensive technical expertise to support and resolve incidents efficiently.

Requirements

Exceptional analytical and problem-solving abilities to address complex challenges
Outstanding communication and interpersonal skills to foster effective collaboration
Proven ability to thrive under pressure and consistently meet deadlines.
Strong organizational and time management capabilities for handling multiple priorities.
Extensive experience with incident management processes and best practices.
Demonstrated leadership in managing and guiding teams through incidents.
Comprehensive technical expertise to support and resolve incidents efficiently.

Responsibilities

Efficiently identify and resolve incidents to minimize operational disruptions.
Ensure timely communication with relevant stakeholders regarding incident status and progress.
Develop and implement streamlined processes and procedures for effective incident management.
Lead and coordinate the efforts of incident response teams to ensure swift action and resolution.
Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution.
Analyze and report on incident data and trends to inform future preventative measures.
Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa.