Incident Manager (POS & Kiosk)
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About The Position
The Incident Manager for POS & Kiosk at McDonald's will play a pivotal role in the US Technology Team, which is responsible for powering over 30 million orders daily, serving nearly 10% of the US population. This position is designed for a self-starting individual who will lead the Defect Management process for the US Technology software platforms. The ideal candidate will have a strong background in Agile methodologies, having applied their knowledge for over a year, and will be responsible for overseeing defect management activities across all platforms. This includes defining and refining the defect management process, managing issue tracking, and coordinating remediation efforts with development teams. The role requires a blend of project management skills and Agile practices to ensure an effective Software Development Life Cycle (SDLC). In this role, the Incident Manager will supervise and motivate project groups working in an agile environment, ensuring timely completion of tasks and delivery of high-quality solutions. The position emphasizes collaboration, accountability, and continuous improvement within the Release Management team and across the organization. The Incident Manager will also be responsible for establishing defect resolution metrics, managing defect prioritization, and facilitating communication among project teams. Additionally, the role includes project management responsibilities such as planning, scheduling, and coordinating all aspects of POS & Kiosk software development, leading sprint planning activities, and maintaining release schedules. The successful candidate will be expected to continuously improve release management processes and tools, communicate status updates to stakeholders, and foster a culture of collaboration and innovation. This position is critical in ensuring that McDonald's technology continues to enhance customer experiences across its various service channels, including Drive Thru, McDelivery, dine-in, and takeaway.
