Incident Management Associate - Flexible Hybrid in Lenexa, KS
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About The Position
At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building inclusive ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities. The Operations team is hiring for an Incident Management Associate. PLEASE NOTE: This is not a Cybersecurity role. The Incident Management Associate is an entry level role supporting Cboe's overall Incident Management process. Responsibilities include participating in and/or leading regular and ad hoc incident management meetings with incident relevant staff, participating in and/or conducting Learning Reviews (post-mortem meetings), and participating in incident calls. The Incident Management Associate is also responsible for creating incident records, maintaining and monitoring such records, and drafting internal incident management-related communications. The Incident Management Associate applies entry level project management skills to decompose, assign, and track to completion post-incident work items. The Incident Management Associate also is responsible for follow up on action items resulting from learning reviews and for updating internal documents as necessary. A successful Incident Management Associate will be skilled in communication, collaboration, problem-solving, critical thinking, and teamwork in a fast-paced, multi-faceted technical environment. The Incident Management Associate will often require supervisory support and/or support from their peers in conducting their day-to-day responsibilities.
