Incident Management Analyst (ITIL)
Corelleaf Design Studio•Rosemont, IL
479d•$92,643 - $104,000
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About The Position
The Incident Management Analyst will be responsible for ensuring service excellence across the client Family of Businesses by leveraging best practices in incident and problem management. This role focuses on restoring services to normal operating states, managing the lifecycle of major incidents, providing metrics, and identifying improvements to prevent future incidents.
