Incident Coordinator

Verida Inc•Atlanta, GA

2d•Onsite

About The Position

The Corporate Incident Coordinator will be responsible for reviewing, investigating, initializing responses, and documenting all incidents that occur in connection with Verida Inc.’s Non-Emergency Medical Transportation (“NEMT”) Contracts. This position will be directly responsible for the daily, monthly, and annual reporting of incidents for Verida contracts. The position will provide management with reports summarizing investigative findings and resolutions of individual incidents, aggregate individual incident reports monthly, and analyze incidents to identify the potential quality of service issues to identify patterns or trends. Duties also include oversight of the Company’s Incident software, incident reporting functions, and other compliance-related functions, as assigned.

Requirements

Exceptional written and verbal communication skills with administration and external parties.
Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.
Strong organization and follow-up skills.
Ability to observe and understand business processes and to ensure processes are documented accurately
Able to handle highly confidential and sensitive information
Must adhere to HIPAA standards
Ability to work extended hours when the workload is necessary, which could include weekends, evenings, and holidays.
Professional appearance
Ability to lift 50 lbs.
Ability to stand or sit for long periods of time
Ability to be flexible with their schedule (could require weekends, evenings, and holidays)
Ability to multi-task
Ability to work in a fast-paced environment
Meet contractual requirements for NEMT providers
Positive attitude
Bachelor’s Degree from an accredited College or University and/or commensurate experience in compliance
Strong writing skills
Strong communication and organization skills
Strong investigative skills
Proficient in Microsoft Office software (Word, Excel, Access, PowerPoint).

Responsibilities

Create a written record to summarize incidents on both an individual and monthly basis
Investigate and manage investigations related to incidents
Communicate with providers, members, and facilities as needed
Responsible for managing the Company’s incident investigation, reporting, and resolution process as it relates to the NEMT provider network
Review all accident/incident reports for accuracy
Mandate and enforce proper incident guidelines for all operations.
Assist all state managers in reviewing and submitting incident documents
Maintains and manages Intelex, the Company’s accident and incident software
Create reports and analyze incidents monthly, noting any patterns or trends
Identify and administer any appropriate resolutions, including corrective action
Work with the Compliance Manager’s to schedule driver remedial training as needed
Maintain communications with MCOs/ clients for incident reporting
Maintain reports and keep management informed of relevant issues
Review and distribute inquiries to review for state managers
Regular and predictable attendance Monday – Friday (8-5/ 9-6)
Assist Verida legal counsel in document retrieval as needed
Accountable for the preparation and submission of reports to comply with internal and contractual requirements
Maintain electronic records of incidents
Maintain and update the Company Incident tracking spreadsheet
Submit appropriate data to Verida database in a timely manner
Communicates information to key staff and departments
Maintain the tracking of follow-up actions required on incident reporting for the company
Submits weekly reminders of insurance expirations to approved distribution lists
Follows all Verida policies and procedures
Report and communicate with management to resolve issues
Compliance coordinator duties as required to assist with business functions.
All other duties as assigned