Incident and Crisis Management Procedures Review Consultancy

Mercy Corps

2d

About The Position

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Given the environments in which Mercy Corps works, which include some of the most challenging contexts around the globe, security incidents are unfortunately an expected occurrence. Incident and crisis management procedures are therefore a critical organizational resource. Mercy Corps is seeking to review and update its existing procedures in this area, to ensure they are fit for purpose, reflective of the industry’s current best practice and account for recent changes in organizational structure. Purpose / Project Description: Mercy Corps incident and crisis management procedures are due for review as part of their regular update cycle. In addition, significant changes have recently taken place within Mercy Corps, leading to a radically different organizational structure. There is therefore a need to review and update these critical procedures to ensure they are fit for purpose. The end goal will be the creation of modernized, forward-looking and flexible incident and crisis management procedures, which reflect changes in best practice in recent years and are tailored to Mercy Corps’ specific needs and approach across all levels of the organization. Mercy Corps is seeking an external consultant to support this body of work both to assist with the substantial scale of the project planned, and to provide independent third-party advice and review. Consultant Objectives: Working closely with project leads from the Global Security and Emergency Response Teams, the consultant will support with A detailed review of existing crisis management processes and a selection of previous incidents. Engagement with key organizational stakeholders to identify their needs regarding incident management. Support with drafting of updated incident and crisis management procedures, including associated annexes, templates, tools and supporting documents. Consultant Activities: The Consultant will: Conduct a review of existing Mercy Corps Incident Management Team (IMT) and Crisis Management Team (CMT) procedures, structure, supporting documentation and policies Review a representative selection of previous incident and crisis after action reviews Help design and lead stakeholder engagement sessions including workshops or participate in 1-2-1s with key staff to gather feedback on existing Mercy Corps practice Draft new, unified guidelines for incident management structures and procedures for Mercy Corps at country, regional and global levels, or where more appropriate review, edit and amend exiting documents Draft supporting documents, templates, tools and annexes, or where applicable review and amend existing templates Where suitable, assess alignment with relevant ISO standards

Requirements

• 10+ years in international security and crisis management, including a minimum of 5 years supporting humanitarian/development agencies.
• Proven experience of security and crisis management consulting for a spectrum of INGO clients
• Understanding of the operating model and functions of a humanitarian agency
• Strategic understanding of the environments in which Mercy Corps operates, and typical incidents and risks faced as a result
• Experience of designing incident and crisis management procedures for a large, global organization
• Familiarity with existing standards and industry best practice on crisis management/business continuity
• Able to work with other related business functions, e.g. Media, Legal, Safeguarding to overcome department compartmentalization and ensure finished work is relevant across the organization
• Ability to handle sensitive and highly confidential subject matter with discretion
• Flexible, creative and problem-solving mindset
• Able to produce high quality, tightly drafted written material

Responsibilities

• Deliver and draft an updated incident reporting procedure
• Deliver and draft a decision framework for categorizing and defining an incident/crisis based on type, severity, and level of management support required
• Deliver and draft fully updated incident and crisis management procedures, suitable to support an incident at country, regional or global levels
• Deliver and draft associated crisis and incident management annexes (including procedures/checklists/tools/templates for immediate actions on Kidnap/Detention, Missing Person, Medical Evacuation, Repatriation of Mortal Remains, Natural Disaster, Conflict, Disease Outbreak, Sexual Assault, Family Liaison)
• Deliver and draft supporting generic crisis and incident management templates (Incident and Actions Log, CMT Agenda and Minutes, Situation Report)
• With the agreement of Mercy Corps, certain documents and procedures from the above list which already exist may be carried over or subject to only minor revisions following review by the consultant and Mercy Corps. Drafted documents should also account for and reference existing relevant procedures from associated business functions including Media/Comms, Safeguarding, Ethics and IT.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees