Incentive System Administrator

Citizens • Johnston, RI

6h

About The Position

The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:
​Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
Design and develop configuration changes, workflows, and templates/forms
Administer and Configure user web portal
Create and maintain Data Integration interfaces
Create, modify and maintain SQL and tune performance
Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
Liaison with server/network/security support teams when application delivery is affected
Help create quick reference guides or content for colleague readiness
Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.

Requirements

• Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
• Demonstrated ability/understanding of Incentive Compensation Management Systems (NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
• Program management - Demonstrated ability to execute in large change initiatives
• Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
• Self-thinker able to work through issues and escalate only when appropriate
• Strong oral communication skills & executive presence
• Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
• Ability to act as internal consultant, building relationships with partners, understanding requirements
• Ability to translate complex data with visualization tools and techniques for the business understanding
• Service Level Management - ability to manage competing priorities while meeting negotiated SLAs
• Bachelor's Degree required
• FINRA Affiliation required

Nice To Haves

• 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
• 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
• 5+ years experience in customer facing front-line role and/or roles supporting front-line
• 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
• Agile Kanban

Responsibilities

• Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
• Design and develop configuration changes, workflows, and templates/forms
• Administer and Configure user web portal
• Create and maintain Data Integration interfaces
• Create, modify and maintain SQL and tune performance
• Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
• Liaison with server/network/security support teams when application delivery is affected
• Help create quick reference guides or content for colleague readiness
• Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level