Inbound Telephone Representative - Bilingual in Spanish/English

NATIVE HEALTH•Phoenix, AZ

65d•$17

About The Position

The Inbound Telephone Representative (ITR) for NATIVE HEALTH is part of the team that provides healthcare services to our community. The ITR greets inbound callers in a friendly welcoming manner, assists the caller through transferring calls to the appropriate team members, answering questions, and providing general information. The Inbound Telephone Representative is supervised by the Executive Assistant to the CEO.

Requirements

High School Diploma or GED equivalent.
One year experience in the customer service field.
Bilingual (Spanish/English) is required.
Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
Must pass substance abuse testing upon employment and submit to random testing during employment.
Must provide an updated immunization (IZ) record at the time of employment.
Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Responsibilities

Answer high volume of incoming telephone calls in a professional and polite manner with a quick response rate.
Schedule appointments in the EHR system.
Transfer calls to the appropriate NATIVE HEALTH team members.
Provide information about NATIVE HEALTH services
Supports the organization as needed.