Inbound Sales Specialist

Commerce Bank•St. Louis, MO

5d•$19 - $22•Hybrid

About The Position

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Requirements

Basic knowledge of the compliance field
Ability to successfully establish rapport with the customer, actively listen, respond promptly with correct information, and recommend appropriate solutions or additional services in response to customer needs
Ability to maintain a high degree of confidentiality
Ability to maintain a high level of customer satisfaction
Ability to work in a high paced environment and maintain stable performance
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
Associate’s degree in Business Administration, or equivalent combination of education and experience required
1+ year related customer service experience required
1+ year banking experience required
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report

Responsibilities

Receive and respond to incoming telephone calls, e-mails, chat, and voicemail
Responsible for handling all referrals from Customer Care Center Associates who have identified a potential sales need
Authenticate customer identity to ensure the customer and bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Respond to rate and general information inquiries on deposit products, credit card, and consumer loans and clearly explain features and benefits of each solution
Enter consumer loan applications into loan origination systems following strict procedural guidelines to ensure compliance
Explain bank policies, procedures, and/or regulations to customers as they relate to the specific retail solution
Complete data entry to note customer interactions results
Remain current with product knowledge and administrative requirements through trainings
Perform other duties as assigned