Inbound Sales Representative

$22,880 - $29,120/Yr

Mass Markets - Wichita, KS

Full-time - Entry Level

Wichita, KS

5,001-10,000 employees

Administrative and Support Services

About the position

MCI is seeking inbound sales representatives to support various projects while representing well-known brands. This role involves taking inbound calls from prospective customers, upselling products, and providing information about client services. The position emphasizes customer satisfaction and requires a positive, persuasive personality. With comprehensive training provided, candidates can expect to thrive in a dynamic environment with competitive compensation and incentives.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice-to-haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Benefits

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests