Inbound Sales Development Representative

Nerdio

13d

About The Position

Nerdio is seeking an AI-forward Inbound Sales Development Representative to manage the qualification and conversion of inbound leads generated through the company's website and digital channels. This role is critical as the first human touchpoint in the buyer's journey, directly impacting Nerdio's pipeline through rapid responses, intelligent qualification, and efficient routing. Beyond a traditional SDR role, this position involves partnering with Marketing and Revenue/Marketing Operations to identify and address conversion gaps in the inbound funnel, proposing improvements, and acting as a primary user for system and automation enhancements to optimize the inbound process. The successful candidate will work closely with the Demand Generation, Marketing Operations, and Sales teams to ensure every inbound lead receives a fast, high-quality response and that no qualified opportunity falls through the cracks. The role also emphasizes actively leveraging AI to improve speed, personalization, and prospecting quality.

Requirements

1-3 years of experience in a sales development, business development or inside sales role, ideally with a focus on inbound lead management
Strong written and verbal communication skills (able to engage IT buyers, MSP owners, and enterprise stakeholders professionally and concisely)
Demonstrated ability to qualify prospects quickly and accurately using frameworks like BANT, MEDDIC, or similar
Experience with CRM platforms (Salesforce preferred) and sales engagement tools (Outreach, SalesLoft, or similar)
Comfortable working in a fast-paced environment with high lead volume and shifting priorities
Analytical mindset with interest in understanding funnel metrics and improving conversion, not just working leads
Self-motivated with strong time management and prioritization skills
Comfort with and willingness to use AI tools to maximize impact and efficiency

Nice To Haves

Experience in a B2B SaaS or cloud technology company, ideally selling to IT buyers, MSPs, or enterprise accounts
Familiarity with the Microsoft technology ecosystem (Azure, AVD, Windows 365, Intune, or similar)
Experience with marketing automation platforms such as HubSpot or Marketo
Background building or improving SDR processes, sequences, or playbooks
Exposure to lead scoring, routing workflows, or RevOps tooling
Experience using AI tools for outreach personalization, call prep, or workflow automation

Responsibilities

Own the timely qualification of inbound leads from the website, paid campaigns, content downloads, 1st party webinars, and other digital channels.
Respond to inbound inquiries rapidly: speed-to-lead is a key performance driver in this role.
Conduct discovery conversations via phone, email, and video to qualify prospect fit against Nerdio's Ideal Customer Profile.
Accurately assess intent, use case, and urgency to determine appropriate next steps: whether routing to an AE, nurturing in a marketing sequence, or disqualifying.
Maintain clean, complete CRM records for every inbound lead touched.
Meet or exceed monthly targets for qualified meetings and pipeline sourced from inbound leads.
Work closely with Account Executives to ensure uniform handoffs, clear context, and high conversion from meeting to opportunity.
Identify patterns in which inbound sources, content types, and segments convert best — and share those insights with Marketing.
Develop and refine outreach sequences that improve inbound-to-meeting conversion rates across key buyer personas.
Partner with Marketing Operations and Demand Gen to identify conversion bottlenecks in the inbound funnel and propose actionable improvements.
Help design, test, and implement automations that improve lead routing, response time, qualification efficiency, and follow-up cadences.
Provide feedback to operations teams to refine and validate lead scoring models, routing rules, and SLA frameworks.
Document playbooks and processes that can scale the inbound motion as the team grows.
Re-engage dormant leads (anything untouched in 60+ days) with personalized outreach.
Actively leverage AI tools to improve outreach personalization, call preparation, and workflow efficiency.
Serve as a feedback loop between front-line prospect interactions and Marketing — surfacing what messaging resonates, what questions prospects ask, and where leads are dropping off.
Run strategic registration outreach for specific assigned marketing events (Cloud Workshops, dinners, VIP programs) to hit measurable registration targets.
Collaborate with Demand Gen on campaign follow-up strategy for specific programs (webinars, events, content offers).
Partner with RevOps on CRM hygiene, reporting, and tooling improvements that benefit the full inbound workflow.