Inbound Sales Advisor

TDS Telecom

3d•$18 - $26•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Leverage your sales creativity in a competitive sales environment with uncapped commission! Experience the excitement of providing cutting edge fiber optic technology Gain the skills and knowledge to fuel your continuing growth in the Telecom Industry Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination! Medical, Dental, Vision coverage starting on day 1 of employment! As an Inbound Sales Advisor, you will be a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. You will handle inbound calls and manages their outbound, follow-up funnels. You will be the primary point of contact for consumer customers inquiring about products and services, so you will have thorough understanding of the features and benefits of all TDS Telecom's consumer products and services, and also keep current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain record of customer contacts. You will have assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales. These goals and the expectation of high-quality customer service must be met for additional commission incentive programs.

Requirements

6+ months experience in a sales role.
2+ years’ experience using a PC with various software packages.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Nice To Haves

6+ months experience in a fast-paced environment managing multiple tasks.
6+ months experience working with detailed data.
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to meet or exceed sales goals.
Ability to handle a high volume of phone calls in a structured, contact center environment.
Understanding of the telecommunication industry.
Understanding of telecommunication products and services.
Excellent interpersonal communication skills (i.e., verbal, written, listening).
Problem solving skills (i.e. customer complaints, competitive issues).
Successful completion of classroom training will be required.
Demonstrated success in a competitive sales environment.
Able to Work Overtime with Advance Notice.
Ability to Work shift with ending time of 10 p.m. CST and a Saturday Rotation.

Responsibilities

Delivers sales results by providing exceptional customer service. Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries. Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
Maintains regular attendance and promptness for work.
Special Projects as assigned by Supervisor.