Inbound/Outbound Queue Associate

CVS Health

74d • $17 - $31

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Working Schedule: Monday - Friday 8am-5pm Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services.

Requirements

• 2-4 years of previous Customer Service experience.
• Effective communicator with strong customer service skills.
• Computer literacy in order to navigate through internal/external computer systems.
• Ability to effectively communicate in a multi-disciplinary team.

Nice To Haves

• Medical Assisting or Medical office experience.
• Familiarity with medical terminology and concepts used in care management.

Responsibilities

• Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare.
• Promote cost effective outcomes and improve program/operational efficiency involving clinical issues.
• Support comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs.
• Promote/support quality effectiveness of Healthcare Services.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED