Inbound Outbound Queue Associate - Fully Remote
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Fully Remote: Work Schedule Monday through Friday 1130am - 8pm EST Training Schedule: 5 weeks , Monday through Friday 8am-430pm EST Position Summary This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services.
Requirements
- 1+ years of call center experience.
- 1+ years of medical/ healthcare experience.
- 1+ years of Data entry experience.
Nice To Haves
- At least 2-4 years’ experience as an as a medical assistant, office assistant or other medical role experience is preferred.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
- Computer literacy to navigate through internal/ external computer systems.
- Ability to effectively participate in multi-disciplinary team including internal and external participants.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organization skills.
- High professionalism to interact with clients, internal departments, and vendors.
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the application process and on Benefits Moments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
