Inbound/ Outbound Queue Associate - Fully Remote
About The Position
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services.
Requirements
- 1+ years of call center experience.
- 1+ years of medical/ healthcare experience.
- 1+ years of Data entry experience.
- High School diploma or G.E.D.
Nice To Haves
- At least 2-4 years’ experience as an as a medical assistant, office assistant or other medical role experience is preferred.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
- Computer literacy to navigate through internal/ external computer systems.
- Ability to effectively participate in multi-disciplinary team including internal and external participants.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organization skills.
- High professionalism to interact with clients, internal departments, and vendors.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
