Inbound Outbound Queue Associate - Fully Remote

CVS Health

11d • $17 - $34 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Fully Remote: Work Schedule Monday through Friday 1130am - 8pm EST Training Schedule: 5 weeks , Monday through Friday 8am-430pm EST Position Summary This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services.

Requirements

• 1+ years of call center experience.
• 1+ years of medical/ healthcare experience.
• 1+ years of Data entry experience.
• High School diploma or G.E.D.

Nice To Haves

• At least 2-4 years’ experience as an as a medical assistant, office assistant or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/ external computer systems.
• Ability to effectively participate in multi-disciplinary team including internal and external participants.
• Familiarity with basic medical terminology.
• Effective communication, telephonic, and organization skills.
• High professionalism to interact with clients, internal departments, and vendors.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees