Inbound Outbound Queue Associate

About the position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Responsibilities

• Process timely member notifications for Approved services and authorizations.
• Support the Medical Management team in UM functions (creating non clinical service letters, processing authorizations, researching timeframes for accuracy, researching Participating in-network providers)
• Collaborate with multiple teams.
• Maintain accurate and complete reports and documentation

Requirements

• 1+ years' experience in Healthcare
• Must speak and write English.
• Proficient in Microsoft office, Excel, PowerPoint.
• Demonstrate good communication skills.
• Ability to adapt to change.
• Proficiency in typing information and navigating in multiple systems.

Nice-to-haves

• LTSS experience
• NY Managed or Managed Long Term Care (MLTC) experience.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.