Inbound Operations Team Leader

Target-posted 11 months ago
$25 - $42/Yr
Full-time • Entry Level
Honolulu, HI
5,001-10,000 employees
General Merchandise Retailers
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As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. The role of an Inbound Operations Team Leader can provide you with the skills and experience of guest service fundamentals and experience building a guest first culture on your team, retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, and process improvements and workload efficiency.

  • Demonstrate a service culture that prioritizes the guest service experience.
  • Model, train and coach team members on expectations to deliver the service standard.
  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.
  • Be an expert of operations, accuracy and efficiency.
  • Utilize workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
  • Help create a scheduling plan based off of monthly and weekly business workload and guest traffic.
  • Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve.
  • Enable a consistent experience for our guests by ensuring product is in stock and available.
  • Assist your ETL in leading and following-up on organizational and operational change.
  • Evaluate candidates for open positions and develop a guest-centric team.
  • Establish clear goals and expectations and hold team members accountable to expectations.
  • Assist your ETL in leading team onboarding and learning.
  • Lead and coach team members to ensure accuracy and efficiency in all inbound processes.
  • Close knowledge and skill gaps of team members through training and experiences.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development.
  • Demonstrate a culture of ethical conduct, safety and compliance.
  • Support your ETL to create a safety advocacy culture.
  • Lead and demonstrate a culture of executing all best practices.
  • Address store needs (emergency, regulatory visits, etc.).
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
  • High school degree or equivalent.
  • Age 18 or older.
  • Ability to lead and hold others accountable.
  • Learn and adapt to current technology needs.
  • Work independently and as part of a team.
  • Manage workload and prioritize tasks independently.
  • Capability to remain focused and composed in a fast-paced environment.
  • Welcoming and helpful attitude.
  • Effective communication skills.
  • Previous retail experience preferred, but not required.
  • Comprehensive health benefits including medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short term disability.
  • Long term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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